Bengaluru woman gets assaulted by Zomato delivery executive inside her own house. Hitesha Chandranee is a content creator on Instagram. She shared videos on her handle where you can see bloosh gushing out from her nose. She describes the horrifying incident in the video and her caption.
View this post on Instagram
Zomato’s official Twitter handle was quick to express their deep disregard on the matter. They assured that a local representative will be in touch with her soon and help. Ms Chandranee who was shaking in the video narrated the incident and said,”So guys my Zomato delivery order was late and I was talking to the customer care executive. And meanwhile the delivery person just did this. He hit me, left me bleeding here and ran off.” In another video where we can see a bandage on her nose, she iterated,”I ordered food from Zomato as I was working since morning. I ordered food around 3:30 pm, which was supposed to get delivered by 4:30 pm, and I did not get the order on time, so I was constantly following up with the Zomato customer care that either give me a free delivery for the same or just cancel the order. And then the Zomato delivery guy came here. He was so rude… I didn’t open the full door, I spoke to him from a gap in the door and told him am talking to the customer care… I told him I don’t want the order since it was very late. But he refused to take the order and started screaming, ‘bloody I am your slave or what’… It felt so threatening, I got scared and I tried to push the door. But he was so huge, he pushed back the door, snatched the order back from me and punched me. Then he ran away.”
Zomato released a statement where they also said,”We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future. We deeply regret this incident and apologise to Hitesha for this traumatic experience. We are in touch with her and are providing our complete support through the necessary medical care and investigation. Meanwhile, we have delisted the delivery partner from our platform”
It has been assured that the man will be arrested and necessary action will be taken.